What happens in the event of a rejected payment?
Customers whose E-Z Pay Direct Debit Payments are refused by the bank will be subject to normal delinquent account processes and fees. Allowances for documented bank errors will be at the discretion of Azusa Light & Water.

Customers will be automatically terminated from the E-Z Pay Direct Debit Plan on the second occurrence of a returned payment unless documented in writing as a bank error.

Show All Answers

1. When do the automatic payments start?
2. Once enrolled, how do I change information on my E-Z Pay Direct Debit enrollment?
3. What happens in the event of a rejected payment?
4. How do I cancel the E-Z Payment Plan?