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9-1-1 Calls

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1. When should I call 9-1-1?

9-1-1 is the phone number that should be dialed whenever police, fire, or ambulance services are needed for an EMERGENCY. When you dial 9-1-1, your address and phone number (minus extension #) will show up on a monitor in the police dispatch center. The police dispatcher answers your call and will transfer your call to the Fire Department or Paramedics, if required.

2. What is considered an "emergency"?

An emergency is something that must be stopped, prevented, or remedied at the immediate time, because it threatens life, physical well-being, or property. If you're unsure if your situation is an emergency, call 9-1-1 anyway. If the dispatcher determines that your call is not considered an emergency call, you will be asked to phone back on a business line.
THIS KEEPS 9-1-1 FREE FOR OTHER EMERGENCIES.
(*NOTE: loud music complaints, parking complaints, barking dog complaints, etc., should NOT be called in on 9-1-1).

3. What is the non-emergency phone number

Please call (626) 812-3200 for non-emergency questions. In fact, program it into your cellular telephone's memory so you can get in touch with us quickly.

4. What Happens If I Accidentally Dial 911?

Please stay on the line! The dispatcher’s just need to make sure it was an accidental dial and that you do not need help. They will need to verify your name and address. If you do not stay on the line the dispatchers will need to attempt to call you back and if they still cannot reach you they will need to send the officers out to check your welfare. Accidental calls, especially from cell phone "pocket dials," tie up the dispatchers and 911 lines, adding to the burden of real emergency calls they receive. Do not allow children to play with your old phones (as they can still dial 911) and make sure you take preventative measures to make sure 911 cannot be accidentally dialed from your pocket or purse.

5. Are pay phones any different?

You may dial 9-1-1 for an emergency at any pay phone without needing any coins. The phone number and location of the pay phone will show up on the police dispatch monitor.

6. Should I program my telephone to dial 9-1-1?

NO!!! While it is not against the law, we strongly advise against doing this. Automatic dialing of 9-1-1 can result in accidental calls to the 9-1-1 dispatcher. Speed dialing can malfunction, and stop working, which would delay precious response time.

In addition, if you are training your children to press a one button speed call number in an emergency, they may not know how to call for help from another phone.

7. What about calling 9-1-1 from my cellular phone?

The California Highway Patrol is encouraging citizens with cellular phones to report drunk or reckless drivers, accidents, or other emergencies by dialing 9-1-1. You will be connected directly to CHP dispatch, and the call will be rerouted to the proper jurisdiction if necessary. The types of calls that CHP consider "emergencies" include: drunk or reckless driving, traffic accidents or other road hazards, medical emergencies, fires, crimes-in-progress, and stranded drivers in need of assistance.

8. What if I don't speak English?

9-1-1 allows emergency calls to be transferred to an interpreter who can interpret other languages. Interpretation is accessible from every telephone, including home and business phones, coin-operated, and phones equipped with TDDs (Telecommunications Devices for the Deaf).

9. If I Call 911 From A Cellular Phone, Will I Get Azusa PD?

In most cases, you will. However, if your cell phone's signal reaches a tower outside of our city, you may be connected with the California Highway Patrol. Just explain to the dispatcher you are in Azusa, and they will transfer you to the Azusa Police Department.

10. Will You Know My Location If I Call From A Cellular Phone?

Sort of....

If you do not provide us with an address or landmark, we will only know that you are calling from within 100' of a cell tower, whose address will appear on our screens.

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Business Licensing

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1. Do I need a business license if I am operating from my home?

Yes. Anyone who is conducting a business is required to have a business license.

2. If my business office is located outside the City, but I do work within City limits, do I need a business license?

Yes. Anyone conducting business in the City must have a business license.

3. Can I distribute flyers or advertising material in Azusa?

The City of Azusa does not allow the distribution of handbills in the City without a Handbill Distribution Business License.
A 'handbill' is: Any printed or written advertising matter, any advertising sample or device or dodger, circular, leaflet, pamphlet, newspaper, paper, booklet or any other printed matter or literature.
Unfortunately, handbills create trash, though this may not be the intention of the distributor. It is for this reason, among others, that this requirement is enforced.
Distribution: Handbills may not be placed on public property, private property or vehicles except in such a manner as to ensure that they will not be blown about or scattered by the elements. Handbills may not be thrown or scattered anywhere in the City.
Handbills may not be distributed between the hours of 9:00PM of any day and 8:00AM of the following day.
A sample of the intended advertising media must be submitted with the Business License Application. Any intended distribution of media that is deemed lewd, provocative or sexually explicit is prohibited.
Please contact the Business License Division with any questions regarding Handbill Distribution or license fees by calling (626) 812-5249.

4. How much does a business license cost?

The cost of a business license depends on several factors. A few examples would be location, number of employees, and type of business. Contact us for further information at (626) 812-5249.

5. How do I apply for a business license?

A home-based business requires approval from the Planning Division prior to issuance of a certificate. All other businesses located in the City require approval from the Planning Division, Building Section, and the Fire Department prior to issuance of a certificate. Also, if the business involves food products or is a Laundromat, the approval of the Los Angeles County Health Department is required. Once these entities have approved your business, you may submit a business license application to the Business License Section during regular business hours.
Business License Applications

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City Clerk

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1. How do I obtain City records?

You may request City records in person, by mail at:
213 E. Foothill Blvd.
Azusa, CA 91702-2550

or fax at: (626) 812-5155

You may also request records by email to Jeffrey Cornejo

2. How can I file a claim?

Forms are available at our office (213 E. Foothill Blvd.) or online

3. Where can I register to vote?

Applications can be obtained at our office (213 E. Foothill Blvd.), at the Azusa City Library (729 N. Dalton Ave.), at the Los Angeles County Recorders Office, or at the Post Office.

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E-Z Pay Automatic Payments

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1. When do the automatic payments start?

Within 30 days after we receive your completed application you will be enrolled in the E-Z Pay Direct Debit Program.

2. Once enrolled, how do I change information on my E-Z Pay Direct Debit enrollment?

Notify Azusa Light & Water at (626) 812-5225 of changes in your bank or account information, address, etc. Inaccurate information may result in payments being refused by your financial institution.

Azusa Light & Water will not be responsible for delays or losses that result from inaccurate information of failure to provide us with timely notification of changes.

3. What happens in the event of a rejected payment?

Customers whose E-Z Pay Direct Debit Payments are refused by the bank will be subject to normal delinquent account processes and fees. Allowances for documented bank errors will be at the discretion of Azusa Light & Water.

Customers will be automatically terminated from the E-Z Pay Direct Debit Plan on the second occurrence of a returned payment unless documented in writing as a bank error.

4. How do I cancel the E-Z Payment Plan?

You may cancel your participation at any time by calling Azusa Light & Water at (626) 812-5225. Termination will become effective within 10 business days after we receive your notification.

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Electric Service

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1. What do I do if my lights go out?

First check your breakers and see if any of the breakers have tripped or gone off. If the outage persists for more than a few minutes, check to see if surrounding neighbors are also out, then call Azusa Light & Water to find out if we are experiencing an outage. Call (626) 812-5225 and then press #. This will give you the information concerning outages.

2. Why do my lights flicker or dim?

If the dimming or flickering occurs when an appliance turns on, it may be due to too many appliances on one circuit. If the flickering is constant, call Azusa Light & Water. It may be due to the loose wires either inside or outside of the home.

3. Where are my breakers located?

If you live in a single residence the breakers are usually located below your electric meter outside of your house. In some homes there might be a breaker box in the house. Most apartments have breaker boxes located on a wall inside of the apartment. All main breakers are located at the meter. It is important to keep the meter and breakers box clear from overgrown plants and piled up discards to allow for accurate reading of the meter.

4. Do we get our electricity from Edison?

We do not get our electricity from Edison, but we do use their transmission lines to bring electricity to Azusa.

5. Can I get electricity from Azusa instead of Edison?

At this time it is not possible for Azusa to serve new customers outside of our service territory.

6. Why is my bill so high?

Usually during the summer season you will notice your bill going up due to air conditioning usage. If your bill is high all year long you can do an energy audit of your home.
a. Do you have more than one refrigerator?
b. Are your light bulbs higher than 60 watts?
c. If you have a swimming pool or any timers for water or lights, make sure to change them during the seasons for your benefit.

7. My street light is out, flickers on and off, or stays on all day, whom can I call?

Call Azusa Light & Water at (626) 812-5225 to report any problems with street lights not working properly or fill out a request form online.. Please report any vandalism of street lights to the Police Department at (626) 812-3200.

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Finance

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1. Where can I go to look at the City’s budget?

The City budget is available at the reference desk in the Azusa Library. It may not be checked out but it is available for public inspection in the library.

2017-2018 Adopted Operating Budget

2. Why do Azusa residents have to pay to use the swimming pool at Slauson Park?

Construction of the pool was funded primarily by grant money from Los Angeles County. The terms of the grant require all pool patrons to be charged the same admission fee. Therefore, it is illegal to give free or reduced cost swimming pool admission to Azusa residents.

3. How does the City determine the amount to charge for fees and charges?

Fees and charges are set just high enough to recover the costs of providing City services. In some cases fees and charges do not recover all of the costs of providing a service and are subsidized by general revenues.

4. Where do I go to get a business license?

Business licenses can be obtained from the customer counter in the West Wing of City Hall, 213 E. Foothill Blvd), Monday through Thursday from 7:00 am to 5:30 pm.

For more information, visit Business Licensing

5. What do property taxes pay for?

While property taxes is not mandated to pay for any given service, they are generally prioritized to pay for essential services, such as public safety, first. In Azusa 100% of General Fund property tax is allocated to police services.

6. Does the City give preferential treatment to Azusa businesses when buying goods for use by the City?

The City must obtain price quotations for purchases of $500 or more. The quotations, but not the bills, of Azusa merchants are reduced by 1% to give the local merchants a bidding advantage over outside vendors. Of course, all goods must be of equal quality and quantity.

7. What does the City do with idle cash?

When managing idle cash the City Treasurer has three guiding principles:

1. Safety
2. Liquidity
3. Return on investment

Safety has the highest priority and return on investment the lowest. Following those principles, the treasurer invests about half of the City’s idle cash in a State investment pool while the balance of the idle cash is invested at several institutions in very secure investments.

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Light & Water - Customer Service

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1. How do I sign up for service?

To sign for service you may phone us at (626) 812-5225 during regular office hours - 7:00 am to 5:30 pm, Monday through Thursday.

Required information:

• Drivers License or other photo ID, social security number, birth date


• Place of employment (if applicable) and prior address


• Prepayment is required or Equifax (based on propensity to pay utility bills)


• Renter must have Rental Registration Certificate


• Owners are required to bring Owners Certificate, issued by City of Azusa


• Business customers need to have their business license

To sign up online or view more information, go to Sign Up For Service

2. Why do I have to pay a prepayment?

The prepayment is a guarantee of final payment on the account. Prepayments can be waived if the customer agrees to a credit check and passes our minimum score. The fee is $1.25 and the credit check is run through Equifax. If you do have to pay a prepayment, it is accepted in the form of cash, check, money order, cashiers check. Large deposits can be made with a surety bond or certificate of deposit. For residential customers, the prepayment will be applied as a credit to the account after two years perfect payment history (no payment reminders, disconnect notices, or shut offs), or applied at the time the account is closed.

3. How much are the prepayments?

The prepayment is based on an average two months billing:
Residential electric is $135 or $150 if unit is all electric.
Residential water is $55.
Commercial prepayments for electric begin at $275 or average of two months billing, whichever is higher. Commercial water prepayments are $55. Commercial prepayments are not refunded until the account is closed.

4. Where is the office?

Our address is 729 N Azusa Ave., and we are located on the corner of Azusa Ave. and Foothill Blvd. next door to CVS Pharmacy- approximately one mile north of the 210 freeway. We are open Monday - Thursday, 7:00 am-5:30 pm. For more information, call us at (626) 812-5225.

5. Where is City Hall?

City Hall is at 213 E Foothill Blvd. - one block east of Azusa Ave. This complex serves Community Development, Human Resources, City Clerk, and Administration.

6. Why are you closed on Fridays?

The City of Azusa is on a 4 day - 10 hour schedule as a part of the City’s Ride Share program to reduce smog and congestion. The longer hours also better serve those customers who want to come in before or after work. After hours services are available through our answering service at (626) 812-5225.

7. Whom do I call for emergency water or electric problems?

During business hours contact Azusa Light & Water at (626) 812-5225. After hours, the calls will be automatically forwarded to the answer service. They will dispatch emergency crews for electric and water problems.

8. Can I make after hours payments?

There are two drop boxes located outside of our building. The first is in front of the office building on the curb, and the second is located right next to our drive-through window in the back of our building. You may also check out online payment options.

9. Can services be reconnected after hours?

After-hours reconnection for nonpayment will only be provided on Thursday, Friday, and Saturday. Call Azusa Light & Water at (626) 812-5225 before 7:30 pm. Delinquent amounts plus reconnection charge and any applicable prepayments have to be paid at the Light & Water office by 10:00 am the following Monday. Otherwise, services will be disconnected again and no reconnection without receipt of payment, and no after hours reconnection will be provided for six consecutive months.

10. Is there an easy way to find out my balance and due dates?

Login to check your account balance. The Billing History screen provides the due date of the bill. My Account

11. How can I find out about the power crisis?

Call (626) 812-5225 and press #, or look for updates on the California ISO website

12. How often do you read my meter?

If you live in the city limits of Azusa your meters are read once a month. If you live in County area, Glendora, Covina, West Covina, or Irwindale then your meter is read bi- monthly. Your bill will fluctuate according to your usage. Normally the bills will rise during the summer because of the heat.

13. How do you read my meter?

View Read Your Meter

14. When am I going to get my next bill?

If you live in the city limits of Azusa you are billed monthly, and you will usually receive your bill around the same time every month depending on where you live. If you live in the county area of Azusa, Covina, Glendora, W. Covina, or Irwindale you are billed bi-monthly. You will receive a bill every two months.

15. Whom can I call about my bill?

You can call the Light & Water office at (626) 812-5225 and speak to a customer service representative anytime during working hours, and our representatives will be happy to answer any questions you might have.

16. The bank told me my check didn’t clear, what happens now?

When the check is returned to Azusa Light & Water, it will be charged back against your account and a service charge will be assessed. The account becomes “Cash Basis Only” for six consecutive months. That means only cash or money orders will be accepted. If there was a bank error, a letter from the bank will waive the cash basis only status, but the service charge is still assessed.

17. What if I don’t receive my bill or lose it?

The billings are mailed approximately the same time each month. If you have not received the bill within a week of your usual time, call Azusa Light & Water to request a duplicate bill or sign up for our paperless Create/Manage Your Account

18. Can I have more time to pay my bill?

Call Azusa Light & Water at (626) 812-5225 prior to your shut off date to make any payment arrangement that is needed. Extensions are granted one time every six months. Maximum length of hold is one week after scheduled shut off date.

19. What is a Payment Reminder Notice?

Payment is due 20 days from the original billing date. A Payment Reminder Notice is mailed the next business day after the original due date. The reminder serves as a notice advising that the account will be considered delinquent and subject to late fees and disconnection.

20. What is a Disconnection Notice?

Failure to pay by the 3:00 pm deadline on the Payment Reminder Notice generates a Disconnection Notice which is mailed advising of the scheduled shutoff date. To avoid disconnection of service, payment must be made in office by 5:30 pm on the prior date or an additional $34 processing fee will be assessed whether service has been turned off or not.

21. When can services be reconnected?

If service is turned off there will be reconnection charges up to $515 plus prepayment requirements to be paid prior to restoring service. The service will be connected during business hours the next business day.

22. What are the other charges on the bill, i.e. Refuse, Land Assess, Public Benefit?

Azusa Light & Water acts as billing agent for other departments within the City. The Refuse charge is for the monthly pick up fee for trash service. The Community Maintenance charge (per property rating) is for the maintenance of public landscaping. The Pub Ben Charge is a state mandated charge (per KWH) for use in local Public Benefit programs. The Cal Energy Tax is a State mandated consumption tax (per KWH). Those revenues are paid to the State of California. Appropriate Users Tax are also consumption based and used to maintain the quality of City services. The RWCAF charge (per CCF) is a yearly adjusted charge that covers the cost of acquiring replacement water that exceeds the amount Azusa Light & Water receives from the San Gabriel Basin.

23. Are there exemptions to these fees?

There are two programs for low income as follows: Assessment Fee Exemption is available for residents who qualify. Exemption from community maintenance fee, electric, water, and gas users tax can be qualified for by: 1) Low income - contact office for income levels to qualify 2) Social Security Disability 3) 62 years of age or older Residential Low Income Assistance Program is available for residents whose income levels are at or below qualifying levels and have resided at address for 12 months. This program offers a one time a year discount of one month of billed electric charges. Copy of Income Tax Return is required if filed of latest filing.

24. When is my payment due?

All payments are due within 20 days of the billing date.

25. What forms of payment are accepted?

We accept cash, check, money orders, and cashier checks. Learn more information at Payment Options.

26. Why can’t I make the payment to the guy who shuts me off?

Our field service representatives are not bonded to take money in the field.

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Light & Water - General

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1. Whom do I call to get my tree trimmed?

If the tree is on city property, call Parks Maintenance at (626) 812-5260. If you are calling to get trees trimmed away from power lines call Azusa Light & Water at (626) 812-5225 during business hours. Call your local phone service at 1(800) 483-4000 for trees in the phone lines.

2. Whom do I call to get my sidewalk fixed?

Call the Engineering Division at (626) 812-5284 or fill out a request form online.

3. Whom do I call for graffiti removal?

Call the Graffiti Hotline at (626) 812-5253 or fill out a request form online.

4. Whom do I call for problems related to the sewer lines?

Call the Street Department at (626) 812-5254.

5. Whom do I call to pick up a stray shopping cart?

Call 1 (888) 787-2278 or contact West Coast Cart Services.        

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Light & Water - Utility Modernization Project

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1. Why is Azusa Light & Water installing advanced meters as part of its Utility Modernization Project?

Many of the meters we use today are old, have reached the end of their lifespan and need to be updated. A key part of this undertaking is automation of meter reading  where old meters are replaced with leading-edge technology meters called Advanced  Meter Infrastructure (AMI). Advanced metering helps us deliver utility services more efficiently and put our customers in greater control of their energy and water use.  Meter readers no longer need to visit your home to record your electric/water data.  Instead, your water and electric information is sent remotely through the secure wireless network for billing.

2. Is the radio frequency level from advanced meter harmful?

Advanced metering uses low-energy radio frequency waves to send customers’ energy/water use information to ALW through a secure wireless network. Radio frequency is a form of electromagnetic energy that moves through the space around us. It is used with many everyday devices such as baby monitors, cell phones, and Wi-Fi  routers. Advanced meters result in much lower levels of radio frequency exposure than many common household electric devices. In fact, exposure levels are many times lower than with a cell phone held to the ear.

3. Is my privacy protected with advanced meters?

We are serious when it comes to protecting the personal information of our customers. Personal information (such as name, address, or account number) is not stored in the meter, nor is it sent through the wireless network. Only the meter number and the amount of energy/water a customer uses will be collected. Once the information is safely delivered to the secure side of ALW data center, the meter number is matched up with customer information and the billing is processed.

4. How can advanced metering help me save money?

You’ll be able to see your daily water/energy use information, which helps you make more informed utility-related decisions. Knowing when you use the most electricity or water, and finding ways to reduce consumption, can help you to reduce costs.

The new meters also make ALW more efficient in creating cost savings that can help  stabilize rates. In the future, advanced metering will be able to tell us how much electricity or water is being used and where it’s going. This will help us better understand and manage our distribution system more efficiently.

5. Is my utility-use information secure?

With energy/water use information traveling through a wireless network, it is important   that we maintain customer privacy and protect the system. The advanced metering network will have multiple layers of protection, similar to security used with online banking and ATM machines. All information will be secure and protected through encryption within the network.

6. Who can see my utility-use information?

Protecting our customers’ information is a top priority. Your energy/water-use information can be viewed only by:

You. You’ll be able to access your password protected account online to view your daily energy/water-use information.

Authorized ALW personnel. Access to customer information is restricted to ALW staff   who will need the information to handle service, billing issues or utility service delivery. These are the same personnel who currently have access to your account information.  We will continue to comply with public disclosure laws, just as we do today.

7. How does advanced metering help when there is a power outage or water leak?

The advanced meters quickly notify ALW when there is a power outage or when there is a leak in the water system. The advanced meters can detect and report leaks faster and dispatch ALW staff to restore power faster after unplanned outages or repair water leaks.

8. When will I get my new advanced meter?

The AMI project will be implemented over the next 3 years and will include installation of new technology water and electric meters in the ALW service territory. During the first phase, ALW will install 55 electric and 77 water meters in selected locations and related communications network for testing. If testing is satisfactory, ALW’s meter   installation contractor will begin installing new meters and retrofitting meters that are less than five years old.  There are approximately 17,000 electric and 23,000 water meters in the ALW territory so this phase will last about 18 months. Phase 3 is for completion of any incomplete work in Phase I and system integration. Phase 4 is for  ongoing services. Customers will be notified when they are scheduled for meter installation.

Door Hanger Pre-Installation    

Door Hanger Post-Installation

9. How much does the AMI project cost?

The Utility Board approved a $12.9 million budget to modernize operational management of the water and electric distribution systems through smart metering technology and was awarded a $1 million matching federal grant from the Bureau of Reclamation. The water meter cost component of this project is about $4.5 million.  The $1 million grant will offset about 22% of the cost of water meters over a     two year period.  This will alleviate the need to fund $1 million of the project from the water reserve fund.

10. What will I expect during the meter installation?

Before the Meter Installation:

•    You will receive a notification letter about ALW’s Utility Modernization Project.

•    We will send you a postcard to remind you of the upcoming work.

•    We will send a reminder door hanger two weeks before the installation in your area.

 

Day of the Meter Installation: 

•    ALW has partnered with Utility Partners of America (UPA) to service your meters. Their  service technicians will arrive at your residence to install the new meter between 8 a.m. and 5:30 p.m.  They will have valid ID. 

•    Each meter replacement will take about 5-10 minutes, and your electric and/or water service(s) will go off briefly while the work is being done. As long as the service technicians can access your meter(s), you do not have to be present for this work. 

•    Once the meter installation is completed, the service technicians will verify that your new meter is working properly. The technicians will leave behind a door  hanger indicating the type of work that was performed. If your meter is not accessible during the scheduled installation, the technicians will leave a door  hanger with information on re-scheduling your meter installation.

11. Can I opt-out of AMI?

Yes, eligible residential customers can opt-out of AMI (see special conditions).   Commercial, Industrial, and Solar customers shall not be eligible to opt-out of the AMI installation. Upon installation of the AMI meters, the two-way communication RF will be disabled for customers that elect to opt-out of  AMI.  The disabling of this feature will prevent communication with the meters and require ALW staff to continue manually obtaining reads on the meters for billing purposes. ALW staff would be required to physically disconnect service in the event of non-payment instead of electronically disconnecting the customer remotely.

12. Is there a fee to opt-out of AMI?

As approved by the Utility Board on September 28, 2018, ALW will be charging the following fees to recover expenses associated with a) disabling the meter RF radios; b) reprogramming the billing system to accommodate opt-out customers; and c) manually read opt-out customer meters each month:

1)    A one-time set up charge in the amount of $75.00 to be billed on the residential customer account for each disabled two-way radio communication meter located at the property. The fee applies to each individual disabled two-way radio communication water and electric meter on the premises.    

2)    A monthly Opt-out Customer Charge for water and electric service of $10 per month for each disabled two-way radio communication metered service located at the property.  

3)    A reduced Opt-out Customer Charge for water and electric service of $5 per month for low-income qualified customers. The documentation and requirements for eligibility in the ALW’s low-income customer program shall apply to this reduced Opt-out Customer Charge.

13. What are the special conditions to opt-out of AMI?

1) Opt-out requests may only be made by the owner of the property.

 2) Residential customers desiring to opt-out of the AMI radio communication meter functionality must complete an opt-out form within 30 days of being notified of the scheduled AMI meter installation.

 3) Residential customers that have experienced meter tampering or manipulation, or have been disconnected for non-payment three times, will not be eligible to opt-out of the AMI meter installation.

 4) Residential customers with meters that have historically been difficult to disconnect or obtain a reading for billing purposes will not be eligible to opt-out of the AMI meter installation. Meter locations will be evaluated by Azusa Light & Water staff for eligibility.

 5) Commercial, Industrial and Solar customers shall not be eligible to opt-out of the AMI installation.

 6) Multi-unit dwellings with homeowner and condominium associations may not collectively opt-out of AMI meter installations on behalf of individual residents who are members of the association. Individual residents who are owners of their residences and have individual connections for electric/water service may submit a request a for disabled two-way radio communication meter service  pursuant to the requirements set forth herein.

14. How do I opt-out of Ami?

Eligible customers who wish to opt-out of AMI should submit an Opt-Out Application Form for each utility service and submit to ALW. Customer will be notified once the application is approved.

Utility Modernization Opt-Out Requirements

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Planning

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1. How do I find the zoning of my property?

You can find the zoning of your property by calling the Planning Division at (626) 812-5289, or by visiting the Planning Division front counter at 213 E. Foothill Blvd, City Hall West Wing. You can also check the Zoning Map provided by our GIS services.

2. What do I need to do to build a room addition onto my house?

The City has established a simple process for issuing building permits. A brochure and an online application form will soon be available at this website. For now, you can contact the Planning Division at (626) 812-5226 or visit the Planning Division front counter at 213 E. Foothill Blvd.

3. Can I convert my garage into a bedroom?

In most cases, no. The City’s Municipal Code requires single-family homes to have a two-car garage. In some cases, existing garages may be converted as long as a new garage is constructed to replace the converted garage.

4. Do I need a permit to display a sign or banner on my business?

Yes. The location, size, height, and number of signs are regulated by the City’s Municipal Code. Visit the Planning Division counter for an application for a sign. Sign Regulation Handout

5. Can I conduct a business out of my home?

Certain types of small businesses are allowed as home occupations as long as they meet certain criteria. A home occupation business license is required for all such businesses, and can be obtained at the Planning counter.

6. What is a use permit?

A use permit (UP) is a special permit that is reviewed by the City’s Planning Commission for certain types of businesses. The City’s Development Code contains a listing of businesses that require UPs. The Planning Commission bases its decision (to approve or deny a UP) on the specific characteristics of the property in question. For example: is the property large enough to accommodate the proposed business; does the property have enough parking; and does the street that serves the property have the capacity to handle the amount of traffic generated by the proposed business. Development Code

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Power Resources

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1. Azusa currently has a goal of 20% renewable sources by 2010. How much of that is mandated by current law?

Azusa's goal is 20% by 2010, and no less than 33% by 2020. These goals are consistent with and in the spirit of current legislative mandates.

2. What discussion (if any) has there been about integrating photovoltaic systems in some of the Rosedale construction?

Two years ago, we initiated and held preliminary discussion with Rosedale developers to install distributed solar system to showcase PV systems. However, the developers did not express interest at the time and due to recent housing market slow down, no discussion has taken place since.

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Public Works

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1. How do I report items in the City to be fixed?

For emergencies after hours, call the Azusa Police at (626) 812-3200

For problems Monday through Thursday from 7:00 am to 5:30 pm, please report the following problems:

Uplifted Sidewalks
Potholes
Sewer Problems

You may report these issues by phone at (626)812-5244 or email us or fill out a form online.

Please report graffiti to (626) 812-5253 or email us.

2. How much are the fees for public works permits?

Contact the Engineering Division at (626)812-5064.

3. Where can I dispose items that can harm the environment?

To dispose of used oil or household hazardous waste, call Talika Johnson at (626) 812-5174 or email her.

4. Where can I dispose an old stove, mattress, couch, etc.?

Call Athens Disposal (under contract with City) at (626) 336-6100.

5. What recycling programs does the City have to offer?

Green Waste only with weekly household pick-up, and used oil.  For more information, view the City's website.

recycling programs

6. Where do I report abandoned shopping carts?

Call 1 (888) 787-2278 or contact West Coast Cart Services. Contact Brent Hale at (626) 812-5200 ext. 5318 if this does not result in a cart pickup.

7. I would like to report overgrown weeds. Whom should I contact?

You may call Robert Delgadillo at (626) 812-5248 or email at rdelgadillo@azusaca.gov

8. When is my street scheduled to be swept?

Sweeping is scheduled the day after trash pick-up. For
questions, contact the Streets Division at (626)812-5244.

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Recreation

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1. What are the office hours and location for the Recreation and Family Services Department?

The office is located at 320 N. Orange Place, Azusa. Office hours are Monday through Thursday from 7:00 am to 5:30 pm.

2. What are the Memorial Park Gymnasium hours?

From September through June the gym is open from 3:00 pm to 6:00 pm with adult sports leagues ongoing in the evening hours. From June through mid August the hours are 1:00 pm to 6:00 pm.

3. What are the public recreation swim hours at James Slauson Community Pool?

James Slauson Community Pool is located at 501 E. 5th Street, Azusa. Public recreation swim starts in June and concludes in early September. Hours are 1:00 pm to 3:00 pm, Monday through Friday and weekends 12:00 pm to 4:00 pm.  Monday and Wednesday night is from 8-9:45 pm and Friday is Movie Night from 8:00-9:45 pm . Cost is $3.00 per person on Friday night.

4. Can I reserve a park picnic area, meeting room, party facility, community pool, ball field ,or athletic field?

All park picnic areas are available on a first-come, first-use basis, with the exception of Pioneer Park northeast section, Memorial Park, and Northside Park south. Reservations can be made at the administrative office at Memorial Park. Ball fields, facilities, athletic fields, and James Slauson Community Pool may also be reserved for a fee. Banquet facilities and meeting rooms are available at the Azusa Woman's Club, Azusa Senior Center, and Memorial Park Recreation Center. Contact the Azusa Recreation and Family Services Department at (626) 812-5280 for details.

5. What parks and school sites are staffed with after school Recreation Leaders and program opportunities?

Memorial Park - 3:00 to 6:00 pm
Slauson Park - 3:00 to 5:00 pm
Gladstone Park - 3:00 to 5:00 pm
Northside Park - 3:00 to 5:00 pm
Murray School - 2:30 to 5:00 pm
Powell School - 2:30 to 5:00 pm
Mt. View School - 2:30 to 5:00 pm
Dalton School - 2:30 to 5:00 pm

6. When and where does the Azusa Parks and Recreation Commission meet?

See the Parks and Recreation Commission information

7. How do I get my parkway tree trimmed?

The City of Azusa Recreation and Family Services Department, Parks Division, currently uses a telephone tree request method of trimming parkway trees. They are trimmed on a first-come, first-served basis. Emergencies are handled with top priority. To have your tree trimmed / inspected call (626) 812-5260.

8. What other private organizations conduct recreational activities in Azusa?

Azusa American Little League
Azusa National Little League
Azusa Junior All American Football

9. Whom do I contact on Recreational opportunities in the mountain area north of Azusa / Angeles National Forest for camping, hiking, etc.?

For information dealing with the Angeles National Forest contact Ranger Information Center located at the mouth of the canyon on Highway 39 at (626) 335-1251. Or call the United States Forest Service Office - Arcadia Station at (626) 574-1613 or (626) 574-5200.

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Trash Service

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1. What is my trash service day?

If you are a residential barrel customer, your service day depends on your location in the City. Other customers using a bin to dispose of waste should call Athens Services at (888) 336-6100 to find out your service day.

Trash Pick-Up Schedule

2. Whom do I call if Athens Services does not pick up my trash or green waste?

For missed pick ups call Athens Services at (888) 336-6100. Remember, we recommend that barrels be set out before 6:00 am on your trash service day. Also, barrels cannot exceed 33 gallons in capacity and 50 pounds in weight. Barrels larger than 33 gallons will not be serviced, and 33 gallon barrels heavier than 50 pounds will not be serviced. Barrels should be constructed of plastic or metal and have handles on the exterior.

3. How do I dispose of furniture or large appliances like a refrigerator?

Both single family and multifamily residents in Azusa may have these large items picked up free of charge. We suggest you call Athens Services 24 hours prior to your trash pick up day at (888) 336-6100 and notify them that you have a bulky waste item for pick up. Then, just set the item out for pick up in an appropriation location.

4. What if Athens Services does not respond to my complaint regarding a missed pick up, or does not pick up a bulky waste item as requested?

Call Azusa Light & Water at (626) 812-5225.

5. Athens Services picked up my green waste with the trash and put it into the same truck. Why don’t they collect green waste separately?

Athens Services should be collecting properly separated green waste with a separate truck. If they don’t, then all ratepayers end up paying more. Properly separated green waste is “Clean Green” material–you cannot use plastic bags or throw other trash into the same barrel with grass, leaves, and other yard trimmings. Call (626) 812-5198 to report co-collection of properly separated green waste and trash. For more information, view the Green Waste Program

6. How do I order a temporary bin so I can dispose of extra debris?

Three cubic yard bins or larger roll off containers can be ordered from Athens Services by calling (888) 336-6100. For more information, view

Temporary Bins and Roll Off Containers

7. When is the next Household Hazardous Waste Roundup?

View Household Hazardous Waste Roundup details

8. I live in an apartment. Why do I have to pay for trash collection service?

Refuse service charges in Azusa are billed directly to the tenants of multifamily units unless other arrangements have been made to bill the property management company. Property managers or owners may call (626) 812-5225 to arrange for a consolidated billing for all tenants.

9. Why doesn’t Azusa start a recycling program?

Azusa began a comprehensive program in October 2000. All waste that is collected by Athens Services is taken to their material recovery facility or MRF, where all paper, glass, plastic, and metal is recovered and recycled.

10. Why does trash collection cost so much?

Our residential and commercial rates are competitive with other neighboring cities’ rates, especially considering all trash here is processed through a MRF to ensure recycling by everyone. Second, Azusa residents are not limited to two or three automated barrels like in some cities, and do not have to pay extra for extra barrels as is the case in cities using automated barrels. Third, both single family and multifamily residents get free bulky waste pick up in Azusa. In many cities these services cost more.

11. Whom do I call to discuss recycling in Azusa?

Call Liza Sagun, regarding trash complaints or recycling matters at (626) 812-5109.

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Water Service

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1. What is my water pressure?

Water pressure fluctuates according to what part of the City you live in. If you need to know what your water pressure is, please call our office at (626) 812-5225 during office hours and we can send a representative to check your meter.

2. Where is my water meter?

The water meter is generally located out towards the front of the property near the sidewalk. It is enclosed in a concrete box with a removable reading lid. In some instances, the meter may be located at the back of the property in an alley way. It is important to keep the box free from trash and overgrown plants to allow for accurate reading of the meter.

3. Why do I have low water pressure?

Low water pressure can be due to old plumbing, an old water meter, or possibly lime deposits in your lines. If a service line downstream of meter is too large for the meter size, it may result in low water pressure. Numerous other problems can also result in low water pressure. If the problem is persistent, call Azusa Light & Water at (626) 812-5225 during working hours.

4. Why do I hear water running somewhere in my house?

Most of the time it is because there is a leak somewhere in your home. Check your toilets for worn out parts that cause phantom flushing, sprinkler lines for broken sections, or faulty sprinklers or timers.

5. How can I tell if there is a leak?

First, make sure everything is turned off inside and outside of your home. Then check your meter to see if the dials are moving. This will indicate if water is being used. If the meter is moving that will indicate that you do have a leak. Soft areas and extra green spots in the lawn will pinpoint a leak in the sprinkler lines. A plumber will be able to identify any broken lines you may have inside.

6. Why is my water discolored?

Most discoloration is caused by rusty pipes. If there has been some work done on your street recently, it is possible that rust has broken away from within increasing discoloration, Just run the water until the water is clear and this should solve the problem. If discoloration continues, call Azusa Light & Water at (626) 812- 5225, so we can send someone to assist you.